FAQ
Last Updated: August 29, 2025
At Rickgill, we want your shopping experience to be smooth and enjoyable. Below are answers to the most common questions about shopping, payments, shipping, returns, and refunds.
Shopping Information
Q: How do I find a product?
A: Use the search bar at the top of any page or browse by category from the main menu to explore our latest T-shirts and hoodies.
Q: Can I save items to a wishlist?
A: Yes. Simply click “Add to Wishlist” on any product page. You can view saved items anytime by going to My Account › Wishlist.
Q: How do I know if an item is in stock?
A: Each product page shows real-time availability:
- In Stock: You’ll see the “Add to Cart” button.
- Out of Stock: You can sign up for an email alert when the product becomes available again.
Q: Can I check out without creating an account?
A: Absolutely. Guest checkout is available. However, creating an account allows you to track orders, save shipping details, and access member-only offers.
Payment Information
Q: What payment methods do you accept?
A: We currently accept Visa, Mastercard, American Express, Discover, PayPal, and most major debit cards.
Q: Is my payment secure?
A: Yes. Rickgill.com uses 256-bit SSL encryption and is PCI-DSS compliant, ensuring your payment details are fully protected.
Q: Can I use a coupon code?
A: Yes. Enter your code in the “Coupon / Gift Card” field at checkout, then click Apply.
Q: What happens if my payment fails?
A: You’ll see an error message and also receive an email notification. Please double-check your card details or try another payment method. If the issue persists, contact our support team for help.
Shipping & Delivery
Q: When is the order cutoff time?
A: Orders placed by 5:00 PM EST (GMT-05:00, New York) are processed the same business day. Orders placed after this time will be handled the next business day.
Q: Do you ship everywhere in the U.S.?
A: We ship within the continental United States only. Unfortunately, we do not ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, APO/FPO addresses, or internationally.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. Please allow 3–7 days for the carrier to scan your package into their system. If tracking doesn’t appear right away, don’t worry—it will update once scanned.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 180-day return window from the delivery date for non-sale items in new, unworn condition with tags attached.
Q: How do I return an item?
A:
- Submit a request via our Contact Us page or email [email protected].
- We’ll provide return instructions and an approved return address.
- Pack your item with the original receipt and ship it back to us.
Q: Who pays for return shipping?
A: Return cost: $0.00 for approved returns (damaged, defective, or incorrect items).
Q: Can I exchange an item?
A: Yes. Size or color exchanges are available (one free exchange per order). Once your original item is in transit back to us, we’ll process a replacement.
Refunds
Q: When will I get my refund?
A: Refunds are processed within 2 business days after we receive and inspect your return. We’ll notify you by email once it’s issued.
Q: How long until the money shows in my account?
A: While we process refunds quickly, it may take 10–15 business days for your bank or credit card provider to post the funds.
Q: What items are not eligible for refunds?
- Worn, washed, or altered items
- Items missing original tags
- Defects caused by misuse or not attributable to us
- Minor thread issues that do not impact wearability
Still Need Help?
Email: [email protected]
Address: 2421 English Ln , Greenwood, CA 95635, United States Of America
Phone: +1 (470) 646-5490
Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday
We’re always happy to assist and ensure your shopping experience at Rickgill is nothing short of excellent.