Refund Policy

Effective Date: June 10, 2025

1. Exchanges

We cannot swap items for size, design, or quantity mistakes after checkout. If you spot an error, simply cancel within 24 hours (see Section 2) and place a fresh order with the correct details. Need help? Reach out—our support team is happy to assist.

2. Cancellations

• Window: Up to 24 hours from when you place your order.
• How to Cancel: Email [email protected] with your order number and “Cancel” in the subject line.
• Cost: Zero. We’ll refund your payment in full to your original method.
• After 24 Hours: Orders enter production and cannot be canceled.

3. Refund Eligibility

You may request a refund for orders delivered within the last 180 days, provided one of the following applies:

• Item arrived damaged or broken
• Received a product different from what you ordered (design, size, material)
• Wrong item sent
• The product significantly deviates from its description

Ineligible for Refund:

• Worn, washed, or altered items
• “Defects” not caused by Rickgill (e.g., customer misuse)
• Items returned without original tags or packaging
• Minor flaws you could easily fix (e.g., loose threads)

4. What You’ll Need

When you file a refund claim, please include:

1. Proof of Purchase: Order confirmation or receipt
2. Shipping Documentation: Label or carrier receipt
3. Visual Evidence: Photos of damage/defect
4. Communication Records: Any emails, chats, or screenshots about the issue

This helps us speed up your claim.

5. How to Return & Claim Your Refund

1. Contact Us: Email [email protected] with all required documents.
2. Review Period: We’ll reply within 2–3 business days (Mon–Fri, 9 AM–6:30 PM EST).
3. Shipping Instructions: Only send your package after we confirm your return address.
4. Ship at Your Cost: Unless it’s our error (damaged/defective), you’ll cover return postage. Don’t forget to share the carrier’s tracking number.

6. Refund Processing

• Timing: Once we receive and inspect your return, we’ll issue a refund within 2 business days.
• Includes Shipping: We’ll credit the original shipping charges too, if the return was due to our mistake.
• Follow-Up: If you haven’t seen the money in 10–15 days, please check with your bank or card issuer.

7. Additional Terms

• No Liability for In-Transit Loss/Damage: Once the package leaves our facility, you’re responsible.
• Re-shipment Fees: If we reject a return because it doesn’t meet policy, a new shipping fee will apply if you’d like us to resend.
• Policy Validity: All refund and return rights expire 180 days after the delivery date.

8. Need Help?

Leland Stock (Rickgill)
2421 English Ln, Greenwood, CA 95635, USA
📧 [email protected]
📞 +1 (470) 646-5493
⏰ Mon–Fri, 9:00 AM–6:30 PM EST

We’re committed to making this process fair and straightforward—your peace of mind matters to us!