Returns Policy

Last Updated: August 29, 2025

At Rickgill, operated by Leland Stock, we want you to love your purchase. However, we understand that sometimes returns may be necessary, and we are here to make the process simple and stress-free.

How to Start a Return

If you need to return an item, please contact our Support Team within 180 days of delivery using our Contact Us page or by emailing [email protected].

To help us process your request quickly, please include:

  • The name on the order
  • Your order number
  • A detailed description of the issue
  • Clear photos illustrating the problem
  • Whether you would prefer a replacement or a refund

Please note: We are not responsible for customer mistakes, including spelling/grammatical errors, issues with original images provided, or incorrect order selections. We encourage you to carefully review your order details before checkout.

Return Eligibility

We gladly accept returns for non-sale items if they meet the following conditions:

  • Return requested within 180 days of delivery
  • Item is unworn, unwashed, with original tags attached
  • Item is returned in its original packaging
  • Proof of purchase (receipt or confirmation email) is included

Items not eligible for return:

  • Worn, washed, or altered products
  • Items without tags or in non-original condition
  • Customer error-related issues (e.g., wrong size/image provided at checkout)

Return Shipping

  • Return Cost: $0.00 for defective, damaged, or incorrect items.
  • We proudly cover return costs in these cases to ensure a smooth customer experience.
  • For all other eligible returns, please contact us for instructions.

Return Procedure

  1. Contact Us: Email [email protected] to receive approval and the return address.
  2. Prepare Your Package: Include a printout of your purchase confirmation email with all items.
  3. Ship the Package: Send it using your local post office or courier service. Provide us with the tracking number.
  4. Confirmation: Once we receive your items, we’ll send an email confirmation and notify you whether your return has been approved or denied.

Need Assistance?

Our team is dedicated to ensuring your satisfaction. If you have questions about returns or need support at any stage, we’re here to help:

  • Email: [email protected]
  • Address: 2421 English Ln , Greenwood, CA 95635, United States Of America
  • Phone: +1 (470) 646-5490
  • Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday

At Rickgill, your satisfaction is our top priority—we’re committed to taking care of you every step of the way.